Guarantee Policy

The warranty:
The Hand Tool Products are warranted to be free from any manufacturing defect in workmanship and material. Sole remedy under this warranty is repair or replacement, at Solsons’ election of defective Hand Tool Products.

Life of warranty:
This warranty lasts for the lifetime of the Stainless Steel Hand Tool Products. Warranty coverage ends when Hand Tool Products becomes unusable for the reasons other than defects in workmanship or material. Any kind of tempering with the Hand Tool Products shall immediately cease this Warranty.

Exclusion from the warranty:
Solsons will not be liable under these warranties if the Hand Tool Products have been exposed or subjected to any.
  • maintenance, repair, installation, handling, packaging, transportation, storage, operation or use which is improper or otherwise not in compliance with Solsons instructions;
  • alteration, modification or repair by anyone other than Solsons or those specifically authorized by Solsons;
  • accident, contamination, foreign object damage, abuse, neglect or negligence after shipment to the buyer;
  • damage caused by failure of a Solsons supplied Hand Tool Products not under warranty or by any hardware or software not supplied by Solsons;
  • use of counterfeit or replacement parts that are neither manufactured nor approved by Solsons for use in Solsons’ manufactured Goods; or
  • Goods which are normally consumed in operation or which have normal life inherently shorter than the warranty period including, but not limited to, consumables.
  • misuse, abuse or normal wear and tear.
Also, Non-submission of the original Invoice of purchase along with the complete Hand Tool Products will disqualify Hand Tool Products for the warranty. Solsons will not, under any circumstances, be liable for any consequential, indirect, special, punitive or incidental damages or loss of profits of the claimant.

Spark-Free Safety Tools:
The special category of Spark-free Safety tools / Non-sparking tools are not covered under such Life Time Exchange Warranty.

Claim procedure:
To obtain the benefit of this warranty, please deliver via prepaid transportation the complete product along with your Invoice of purchase to the place of purchase or to the Supplier/manufacturer viz. SOLSONS EXIM, 16 Panchratna Industrial Estate, Changodar, Ahmedabad-382210, India. Risk of loss shall be Solsons’ obligation while in Solsons’ control, care and custody.

Our instances on your claim :
Warranted Hand Tool Products will be repaired or replaced at the option of SOLSONS EXIM and will be returned at no charge.

Authenticity of warranty:
This LIFETIME EXCHANGE WARRANTY is the sole and exclusive warranty for the Hand Tool Products manufactured by Solsons. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Solsons.
THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY.